Customer Experience Program Assistant Manager – Phó Phòng Chương Trình Trải Nghiệm Khách Hàng
JOB PURPOSE: Research, develop and implement projects / programs to increase customer experience, thereby attracting customers to maintain insurance policy with DLVN.
PRINCIPAL ACCOUNTABILITIES :
University degree or higher, preferably in Economics, Finance, Banking
Dynamic, friendly, professional.
At least 3 years of experience in life insurance, financial services, consumption or marketing, including at least 2 years of experience in customer experience management or customer satisfaction survey.
Insurance business or financial services
Customer management and customer service
Communication skills, good oral and written
Skills to handle situations and solve problems
Analytical thinking skills
Planning skills, effective work organization
English communication skills
Proficient in using Microsoft Office (Word, Excel, Power point)
Customer Service Mindset
Dynamic, creative, likes challenges
High sense of responsibility
Think positively, listen and receive positive feedback